Introduction
Whenever you come in contact with our Company GRIGORIADIS I. SA with the distinctive title “MEDICARE” or any use of our products and services, you may notify us personally information (Personal Data).
The purpose of this Privacy Policy is to inform you (as a natural person) about what Personal Data (IAS) we collect, why we collect it, what is the legal framework that allows them to be processed and how you can exercise your rights, ie to exercise your rights. ask us for information, their deletion, their possible update, etc.
It also shows our compliance with the legislation and in particular with Regulation EU 679/2016, on the Protection of Personal Data (GPD), and our respect for the protection of privacy and security of IFRS.
This Privacy Policy applies to IFRS that you provide to us as well as to IFRS that we collect, in the context of our business and as a Controller.
This Privacy Policy was posted on our website on 16/4/2020 and supersedes any previous version. It is addressed to any natural person who has or intends to have any kind of relationship with us.
Because the Privacy Policy may be modified from time to time, we suggest that you read it each time before using our websites.
2. Who we are
GRIGORIADIS I. SA with the Distinctive title “Medicare” was founded in 1992 with the object of marketing and distribution of consumer products in the Greek market. In its long course, it has developed into one of the most recognized companies in the industry with significant international collaborations and continuous development.
We cooperate on a long-term basis with all the retail chains in Greece, both international and Greek, in the categories of detergents, general purpose cleaners, special cleaners and personal care. In collaboration with major companies abroad, Medicare designs and implements policies for the development of their products in the Greek market.
Sales and Merchandising
Staffed by experienced professionals, Medicare’s sales and merchandising department ensures the achievement of quantitative and qualitative goals and the development of the categories and products it handles.
· Coverage of all geographical areas within the sales department and network of special partners.
· Coverage of distribution channels super markets
Distribution
· Delivery of orders per point of sale, with a privately owned fleet of cars in major urban centers and in collaboration with transport companies in the rest of Greece.
Investments – Production
Medicare is active in the production of general purpose cleaning products and special cleaners, with its new state-of-the-art factory in Lakkoma, Halkidiki.
3. What IFRS we process
Personal Data (IFRS) is any information through which your identity as a specific individual can be verified, directly or indirectly.
We compulsorily process (ie: collect, record, store, delete) IFRSs in the exercise of our business functions and, often, in the context of our compliance with laws and regulations.
You (as a natural person) are not obliged to provide us with the IFRS that we may request, but, in case of your refusal, we may not be able to provide you with products or services or respond to your requests with consistency, speed and quality. .
When you contact us, visit our website, cooperate with us, or ask us questions, we may request relevant personal information (IFRS) such as: name, address, email, phone, etc., depending on the type of relationship between us.
You may also choose to provide us with additional IFRS (as in the case of sending an ad or a CV) or additional information (such as tax or commercial information, as part of your information or co-operation inquiry) voluntarily – via print or email or in person. or payment of benefits).
4. How we collect the IFRS we process
The information we collect may be:
• IFRS that you send or give to us (eg when you contact us)
• IFRS that we collect automatically (eg when you visit our website)
• IFRS that we collect from other sources (eg professional chamber)
As a rule, the IFRS that we process come from their voluntary disclosure for one of the following reasons:
• You are interested in our products / services.
• Information that you provided to us during your communication with us (eg registration).
• Information we receive from the use of your products and services (eg sending a warranty card) or the services of our partners (eg service details).
• We use various types of technologies to collect and store information, including the use of cookies.
• Our website collects information (such as IP address, search engine,).) Used for activities such as counting our website visitors, identifying visitor points of interest, communication efficiency, etc.
• You have requested some information or information.
• Did you want to attend or did you attend one of our events?
• You have expressed your interest in hiring or working with us.
• As a representative of the organization where you work.
We also receive personal information indirectly, in the following scenarios:
• From partner or collaborating organizations.
• An employee gave us your contact details.
• We may use information from advertising networks, our customers or third parties, to inform you about issues that may be of interest to you.
• Your personal information is available to the public.
When you contact us, we keep a record of our communication messages to resolve any issues you may have. We do not allow unauthorized entities to access your information.
• Our website collects the following information through the third party service code:
•Searching machine
• IP address
•Language
• Country
• City
•Time zone
•Operating system
• Device
•Screen resolution
• Stay time on the site
• Browse pages
• Internet Provider
The third party services that collect this data are:
• Google Analytics
• Google Maps
• Google AdExchange
• Facebook Pixel
5. How we use IFRS
We use (process) the information we collect, as described above, only for a specific purpose. In addition, we may use your data when there is a legal basis for processing it, and in order to:
• we process your order and complete its shipment,
• we provide you with personalized and up-to-date services and / or products,
• contact you to inform you about new services or products that may be of interest to you,
process your payment or prevent or detect possible fraud,
• respond to complaints or questions you have asked us,
• implement the framework of this Privacy Policy,
• develop and improve the products, services, communication methods and functionality of our websites,
• We provide personalized communications and targeted advertising.
6. How long do we keep your personal data?
We hold the privacy of your personal information in the highest regard, depending on the purpose for which it is processed and this Privacy Policy.
For example, we may need to use your IFRS to respond to your requests, complaints or queries. We may also need to retain your personal information for a period specified by the tax authorities. If we no longer need IFRS we delete them or make them anonymous by removing all the details that identify you.
In addition, the duration of keeping (storage) of personal data depends on the legal basis of the processing, such as:
• In the case where the legal basis of the processing is the pursuit of our legal interests, the processing of personal data will be carried out for as long as is deemed necessary to achieve the intended purpose as well as for as long as required until the limitation period of any relevant claims.
In case the personal data is provided consensually by the natural persons themselves we will keep your data for as long as we maintain a contractual relationship with you (both in printed and electronic form) or until the given consent is revoked or for a period defined by the tax authorities. If we ask for your permission (consent) to process your personal data and we have no other legitimate reasons to continue this processing, and you withdraw your consent, we will delete your personal data. Unless otherwise provided by the tax authorities.
• In case the legal basis of the processing is the implementation of a contract (contractual relationship) or to take measures after your request before concluding a contract, then we will keep your data for as long as you maintain a contractual relationship with us and for as long as required by tax and financial authorities or we will keep them for as long as required until the limitation period of any relevant claims has passed.
7. With whom do we share your IFRS?
We do not disclose or share IFRS with other companies, organizations and individuals, for the purpose of direct or indirect advertising and communication. We use your data only for the purpose for which you submitted or collected it to us and in the context of this Privacy Policy.
We disclose or share IFRS with third parties in the following cases:
• With your consent: We share IFRS with companies, organizations and individuals when we have your explicit consent. In this case the Company does not take responsibility for what other users will do with your personal data.
• For external processing: We provide IFRS to our external partners and to companies or individuals we trust to process them for our own use (eg accounting or computer support) and in accordance with our Privacy Policy and appropriate confidentiality and security measures, as defined by EU Regulation 679/2016. Indicatively such external partners can be providers of services: web management, software support and maintenance, automation & management of emails or newsletters, payments via credit cards, posting comments, managing contest prizes, etc. For legal purposes: We share public services when this is reasonably necessary and in order to comply with laws, regulations, etc.
• In the context of scientific research: We can provide anonymized IFRS in the context of scientific or statistical studies.
• If the Company’s ownership status changes your personal data can be transferred to the new owner, but will be protected by the Privacy Policy that applies each time.
8. Your rights
Our customers, users of our services and visitors to our website have, under the Privacy Policy, the following rights (which should not be in conflict with the relevant legislation). We may ask you to verify your identity before proceeding with the exercise of your right (see also §10).
Your rights regarding IFRS are:
Right to information: You have the right to receive clear and comprehensible information about how your personal data is used and your rights. This Privacy Policy provides you with relevant information.
• Right of access & correction: You have the right to access, correct or update your personal data at any time.
Right to portability: You can receive the IFRS you have provided to us, in a structured, readable and interoperable format, and pass it on to another organization. This right is granted to you when your personal data has been provided based on your consent or in the performance of a contract.
Right to delete IFRS: You have the right to request that we delete your personal information, in certain cases. The exercise of your right can always be done in accordance with the provisions of the relevant legislation (eg you can not request the deletion of IFRS when labor law or the tax authorities require otherwise).
Right to restrict the processing of IFRS: You have the right to request that we restrict the processing of IFRS in certain circumstances, including processing for direct marketing.
• Right to file a complaint to the Independent Authority for the Protection of IFRS http://www.dpa.gr/ or to any national Data Protection Authority regarding how we process your personal data.
Right to withdraw your consent: If you have given your consent to the processing of IFRS, you have the right to withdraw your consent at any time (if you do, it does not mean that it is illegal that we did with your valid consent by the date of withdrawal of). You can withdraw your consent to the processing of IFRS at any time by contacting us at the details mentioned in §13 “Contact us”.
On how to exercise your rights, see § 10.
More information and advice about your rights can be found on the website of the Hellenic Data Protection Authority (http://www.dpa.gr/) or at any national data protection authority in your country.
9. Our Obligations
Our responsibilities include the principle of accountability regarding the principles governing the processing of IFRS (legality, objectivity and transparency, limitation of processing purpose, minimization of IFRS, accuracy of IFRS, limitation of storage period, security, integrity, and confidentiality).
We process IFRS only if one of the following legal conditions applies (legal basis). We determine the legal basis for the processing of IFRS, depending on the purpose for which we have collected and used your personal data.
In any case, the legal basis can be:
CONTRACT IMPLEMENTATION: when the IFRS processing is necessary for the implementation of a contract, where the natural person (you) is a party or to take action at the request of the natural person before concluding a contract, such as in cases of registration, interest in work, filing a CV in order to find a job, etc. Also this is the legal basis in the event that as a customer, registered user, partner or supplier there is a relevant contract between us.
CONSENT: the data subject (you) for example has consented to the use of cookies. You can withdraw your consent for the processing of IFRS, at any time, by contacting us at the details mentioned in §13 “Contact us”.
• COMPLIANCE WITH LEGISLATION: when processing is necessary for our compliance with legal requirements (eg labor or tax legislation).
• OUR LEGAL INTERESTS: processing is necessary for the purposes of the legitimate interests pursued by the controller (us) unless the interests or fundamental rights and freedoms of the natural person (you) prevail. When it is necessary to understand our customer, to promote our products / services and to operate our websites and applications effectively. For example, we will rely on our legitimate interest in analyzing the content displayed on our websites and applications to understand how they are used. It is also in our legitimate interest to conduct marketing analysis to determine which products and services may be relevant to the interests of our customers and potential customers.
In addition, we implement the appropriate technical and organizational measures to protect the Company (us), individuals (you) and our partners from unauthorized access or alteration, violation or destruction of IFRS in our possession.
Specifically:
• We encrypt some of our processes.
• We control data collection, storage and processing practices, including physical security measures, to protect against unauthorized access to systems and processes.
• Access to IFRS is restricted and controlled, and access holders are subject to strict contractual confidentiality obligations.
Throughout the IFRS processing cycle (from collection to IFRS destruction) we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of IFRSs. We require similar measures from third parties that handle or process IFRS on our behalf.
Our services and website may be accessible to children under the age of 16. We do not, to our knowledge, process IFRS for children under 16 years of age.
10. Access to your own information
Within the framework of the rights provided to you by the Data Protection Regulation, you can request an update, correction or restriction of the processing or deletion of your own IFRS (see in detail your rights in Section 8).
You can exercise your rights by sending an e-mail to the address listed in the “Contact Us” section (section 13) requesting the Subject Access Request (SAR), completing it and sending it to us. We are obliged to respond to you within one month of receiving your request.
11. Information about cookies
We use cookies in order to improve the speed and quality of service, whenever you visit our website.
A cookie is information, in the form of a file that is stored on your computer and improves the performance of the website in relation to your service. They are widely used for the most efficient operation of websites as well as to provide information to us, the website owners.
The following information explains what cookies we use and why:
Session ID: this cookie (sessKey) is used for basic functions of the website and remembers the visitor preferences such as language settings. Disabling this cookie may have unexpected side effects while browsing our website.
Cookie preference: This type of cookie (cookiePreferences) is used to remember a user’s selection of cookies on our site. Where users have previously indicated a preference, the user preference will be saved in this cookie.
Universal Analytics (Google): These cookies are used to collect information about how visitors use our site. We use the information to write reports and improve the website. Cookies (_ga, _gat, _gid) collect information in anonymous form, including the number of visitors to the website, what the previous website was, and the pages visited (Read Google’s overview of privacy and safeguarding data).
YouTube cookies: We embed videos from our own YouTube. This option can select cookie types (such as: PREF – * Expires after eight months, VSC – * Expires at the end of your session, VISITOR_INFO1_LIVE – * Expires after eight months, remote_sid – * Expires at the end of your session) your computer when you select the YouTube video player (read more on the YouTube info page).
NOTE: Most web browsers allow the control of cookies through the settings of the browser.
12. Links to other websites
If we provide links to other organizations’ websites, this Privacy Policy does not cover how the other organization processes personal data. We encourage you to read the Privacy Policy of the other site you are visiting.
However, the transmission of information over the Internet is not entirely secure. Although we will do everything we can to protect your data, in the context of our cooperation, we cannot guarantee the security of the IFRS at the stage of their transmission, and therefore you provide them at your own risk.
The company has taken all possible measures in order to protect your personal data from any kind of intrusion or violation. Although we have taken all reasonable measures, there is no infallible security system. Therefore we cannot guarantee that your personal data will not be arbitrarily and illegally accessed.
13. Contact us.
GRIGORIADIS I. SA
3rd Lane Industrial Area, Lakkoma, Halkidiki
63080, P.O. 126
Tel. 2399051840, Fax 2399051849
E-mail: home@medicare.com.gr
PERSONAL DATA PROTECTION MANAGER
Gazetis Koukolis Anastasios – Lawyer (11550)
Aristotelous 30, Thessaloniki
Tel.- Fax: 2311 821926
E-mail: gg.legalgroup@gmail.com